For private clinics and labs with 10 to 250 staff
Lama Works answers staff IT requests in Greek and English, explains security alerts in plain language and keeps your NIS2 and GDPR evidence up to date. Anything risky waits for a person to approve it.
Built in ThessalonikiRuns on AWS in the EUNo patient records needed
Illustration: Lama Works explaining in Greek that a warning on the booking page comes from an expired certificate and alerting the hosting company, opening a new-starter ticket for a manager to approve, and reporting a blocked sign-in.
Most private clinics and labs run on one overloaded person, or an outside IT shop billed by the hour. Since 2025 Greek law also expects providers with 50 or more staff to prove their security, name a Security Officer and report serious incidents within 24 hours.
309
significant cyber incidents hit EU healthcare in 2023, more than any other critical sector.
Source: European Commission
42%
of healthcare ransomware victims name a lack of people or capacity as a cause of the attack.
Source: Sophos, 2025
24 hours
to send an early warning after a significant incident under Greece's NIS2 law, Law 5160/2024.
Source: Law 5160/2024, Art. 16
What it does
Staff ask in Teams, email, Viber or WhatsApp, in Greek or English. Locked accounts, mailbox access, new starters and leavers are sorted in minutes, with approval where needed. Printer and Wi-Fi problems get a clear diagnosis and next steps.
It watches your firewall, Microsoft 365 sign-ins and Defender alerts, separates real threats from noise and tells you what happened and what to do, in one message.
Devices, accounts, admin rights, vendors with remote access and contract renewals stay current, because they update from real activity instead of a spreadsheet once a year.
Every ticket, access change and alert is mapped to the Greek NIS2 framework and your GDPR records. When something happens, it drafts the 24-hour, 72-hour and GDPR notices for your review.
How it works
We connect Microsoft 365 or Google Workspace and your firewall logs with read-only access. A small collector at the clinic forwards logs over an encrypted link.
Staff ask for help where they already talk. Lama Works starts watching alerts and building your registers from day one.
Anything that changes a system, such as resetting MFA, removing an account or touching the firewall, goes to a named person for one-tap approval.
Each month you get a plain-language report and an evidence pack your Security Officer and auditors can use.
When it matters most
When something serious happens, staff get clear first steps in their own language, management and the Security Officer hear about it at once, and the NIS2 24-hour early warning is drafted for review. Nothing goes to the authorities until a person approves it.
Illustration: Lama Works guiding lab staff through the first minutes of a ransomware attack and drafting the NIS2 early warning.
Konstantinos runs IT and security for a private clinic in Greece: the firewall, the VPN, the cameras, Microsoft 365, the phones and a long list of clinical software vendors. Apostolos works as a software architect for private clinics, and Stergios has delivered AI solutions for them. Lama Works starts from the problems they handle every week.
Security and privacy
It starts with read access. Write actions run through narrow tools you switch on one by one.
Account removals, MFA resets and firewall changes wait for a named approver. Nothing irreversible happens silently.
Lama Works works with IT and security data, not medical records. Personal data is masked before it reaches the AI model.
Built on AWS in Ireland with backups in Frankfurt. The AI runs on Anthropic's Claude models through Amazon Bedrock, with processing kept inside the EU.
One encryption key per clinic and a tamper-proof log of every request, decision and change.
Staff always know they are talking to an AI assistant, as the EU AI Act requires.
Plans
Sized by staff, not by devices or tickets. We agree pricing with each pilot clinic, and the pilots help shape the final plans.
10 to 25 staff
26 to 75 staff
76 to 250 staff or several sites
Team
Co-founder, CEO
Runs IT and security for a private clinic in Greece, from firewalls and VPNs to clinical software vendors. Software engineer and co-founder of a Thessaloniki conversational AI company working on EU research and education projects.
Co-founder, CTO
Works as a software architect for private clinics. CTO of a Thessaloniki conversational AI company, where he leads the engineering of AI products for EU research and education projects.
Co-founder, AI lead
AI expert with experience delivering AI solutions for private clinics, among other sectors. Managing director of the same Thessaloniki conversational AI company, where he leads its AI work for EU research and education projects.
Based in Thessaloniki, Greece.
No. It works with IT and security data such as accounts, devices, sign-ins and firewall events. Medical systems stay where they are, and if a log line contains personal data it is masked before any AI model sees it.
No. It takes routine requests and paperwork off their plate and gives them better information. Your IT provider keeps the hands-on work and your Security Officer keeps the decisions.
No tool can do that on its own. Lama Works helps you meet the Greek framework, Law 5160/2024 and KYA 1689/2025, by producing evidence and drafts. Responsibility stays with your organisation and its Security Officer.
In the EU: on AWS in Ireland with backups in Frankfurt, encrypted with a key unique to your clinic. AI processing uses Claude models on Amazon Bedrock and stays inside the EU. Every clinic gets a GDPR data processing agreement.
Microsoft 365 and Entra ID, Google Workspace, Microsoft Defender and Sophos firewalls to start, with more added during pilots. Staff can reach Lama Works in Microsoft Teams, Slack, email and WhatsApp, with Viber next.
A short call, a setup of a few days with read-only access, then a few months of use with regular check-ins. You tell us what works and what does not, and it shapes the product.
We are working with a small first group of private clinics, labs and diagnostic centres in Greece. Tell us about yours and we will reply personally.